CVS Caremark Phone Numbers: Complete Directory

Finding the right CVS Caremark phone number can save time when managing prescriptions, resolving billing issues, or coordinating with healthcare providers. CVS Caremark operates multiple customer service lines, each designed for specific needs ranging from general inquiries to specialty pharmacy support.

Phone numbers differ based on your health plan, employer benefits, and the type of service required. While some lines serve all members, others apply only to specific plan types such as Medicare Part D or employer-sponsored programs. This guide consolidates verified contact information from official CVS Caremark resources and plan documentation.

What is the CVS Caremark Customer Service Phone Number?

The primary customer service number depends on whether you have an ID card available. CVS Caremark recommends calling the number printed on your member ID card as the first step for any pharmacy-related questions. When an ID card is not accessible, a general line provides alternative support.

Overview of Key Contact Numbers

Key Insights for Contacting CVS Caremark

• Always check your health plan ID card first for the personalized customer service number
• TTY services (711) are available for members requiring telecommunications relay support
• Mail order and specialty pharmacy lines operate separately from general customer care
• Prior authorization departments have dedicated phone and fax numbers for healthcare providers
• Employer-specific lines may exist for members enrolled through workplace benefits programs
• Online resources at caremark.com offer alternative contact methods including live chat
• Medicare and Medicaid beneficiaries have designated phone lines with separate procedures

CVS Caremark Mail Order Pharmacy Phone Number

CVS Caremark manages mail order prescription services through dedicated phone lines designed for refills, new prescription enrollment, and order status inquiries. These lines operate continuously, allowing members to manage their medications outside standard business hours.

Mail Order Contact Options

Members can reach mail order pharmacy services through multiple channels. The primary number for new prescriptions and enrollment is 1-888-624-1139, which provides TTY support at 711. For automated refills and order status checks, (866) 346-7200 offers 24/7 access to the automated system, with representatives available at any time. Healthcare providers seeking to submit 90-day supply prescriptions can use the doctor line at 1-800-378-5697.

Mail Order Mailing Address

Prescriptions sent through mail order should be mailed to CVS Caremark, P.O. Box 659541, San Antonio, TX 78265-9541. Correspondence should include the prescription, completed order form, and payment information to ensure proper processing.

CVS Caremark Provider and Pharmacy Phone Numbers

Healthcare providers requiring contact with CVS Caremark for prescription processing, prior authorization, or patient-related inquiries have dedicated support lines. These services operate separately from member-facing customer care to ensure efficient handling of clinical and administrative matters.

Provider Support Lines

The pharmacy help desk at 1-800-364-6331 assists pharmacies experiencing processing issues with CVS Caremark claims. This line serves retail pharmacy locations seeking resolution for coverage or reimbursement questions.

Providers managing patient prior authorizations should use the appropriate line based on plan type. Non-Medicare prior authorization requests can be initiated at 1-800-294-5979, with fax capabilities at 1-888-836-0730 or 1-800-378-0323 for script-related communications. Medicare Part D prior authorizations go through 1-855-344-0930, available Monday through Friday from 8 AM to 6 PM Central time.

Retail CVS Pharmacy Customer Service

CVS Pharmacy retail locations maintain separate customer service operations from CVS Caremark mail order services. General CVS retail customer service is available at 1-800-SHOP-CVS (1-800-746-7287), operating Monday through Friday from 8:30 AM to 7 PM Eastern time, and Saturday and Sunday from 10 AM to 6:30 PM Eastern time. The line closes on major holidays.

CVS.com and mobile app support for prescription management operates at 1-888-607-4CVS (1-888-607-4287) during the same hours. MinuteClinic services can be reached at 1-866-389-ASAP (1-866-389-2727) for walk-in clinic scheduling and inquiries.

Other CVS Caremark Contact Numbers (HR, Specialty, Prior Auth)

Beyond general customer service, CVS Caremark maintains specialized contact lines for members requiring specialty pharmacy services, HR-related benefits support, and appeals processing. Understanding which number to use helps ensure your inquiry reaches the appropriate department efficiently.

Specialty Pharmacy Services

CVS Specialty™ serves members managing complex medication requirements. The specialty pharmacy enrollment line at 1-855-299-3262 handles new prescriptions and prior authorization support, effective January 1, 2025. Existing specialty prescription refills and order status inquiries can be directed to 1-800-237-2767, available Monday through Friday from 8 AM to 8 PM Eastern time.

Billing and payment questions for specialty medications go through 1-800-250-9631, with the same business hours. Technical support for the CVSspecialty.com portal and mobile application is available at 1-855-264-3239, Monday through Friday from 9 AM to 6 PM Eastern time.

Prior Authorization and Appeals

Medicaid prior authorization requests use a dedicated line at 1-877-433-7643, with fax capability at 1-866-255-7569. Appeals submissions can be faxed to 1-866-443-1172 for any plan type.

Healthcare providers can also utilize electronic prior authorization (ePA) tools available through caremark.com for faster processing of formulary and quantity exceptions.

HR and Employer-Specific Lines

Members enrolled through employer-sponsored plans may have access to plan-specific customer service numbers. For example, Anthem/Bethel PPO members can reach prior authorization verification and mail order support at 1-888-202-1654. In general, contacting the customer care number on your ID card remains the most reliable method for employer-specific inquiries.

Verified vs Variable Numbers

When searching for CVS Caremark phone numbers, understanding which numbers are consistent across all plans and which vary by individual circumstances helps set appropriate expectations.

The most current information for your specific plan can always be found on your member ID card or by visiting caremark.com directly. Numbers sourced from official documentation are verified as of the documentation dates noted, but plan-specific variations may exist.

When to Use Each CVS Caremark Phone Number

Selecting the appropriate contact method depends on the nature of your inquiry and your role in the healthcare system. Members, providers, and employers each have optimized pathways for different types of assistance.

For Members

Members seeking general pharmacy questions, enrollment inquiries, or prescription status updates should start with the number on their ID card. For mail order refills outside business hours, the 24/7 automated line at (866) 346-7200 handles most requests without wait times. Specialty medication questions are best directed to the CVS Specialty CareTeam, which also offers live chat support from 8 AM to 9 PM Eastern time Monday through Friday.

For Healthcare Providers

Physicians and pharmacies processing claims should use the pharmacy help desk at 1-800-364-6331. Prior authorization requests require the appropriate line based on patient plan type, with non-Medicare providers using 1-800-294-5979 and Medicare Part D providers using 1-855-344-0930. Fax numbers provide alternative submission methods for documentation-heavy requests.

For Employers and HR Departments

HR departments managing CVS Caremark benefits for employees should reference employer-specific documentation for plan-tier customer care numbers. The general customer care line at 1-833-840-7957 serves as a baseline for active and pre-Medicare plan inquiries, with escalation procedures available for complex benefits questions.

Official Sources and Documentation

All phone numbers and contact information referenced in this guide are sourced from official CVS Caremark documentation and verified employer benefit materials. The primary source for general contact information is the caremark.com contact page, which advises members to use the number printed on their ID card for personalized support.

“Call the Customer Care number on your ID card for personalized support with your CVS Caremark pharmacy benefits.”

— caremark.com Contact Us Page

Prior authorization information, including phone and fax numbers for different plan types, comes from the caremark.com pharmacists and medical professionals portal. Specialty pharmacy contact details, including hours and service descriptions, are verified from the CVS Specialty CareTeam page at cvsspecialty.com.

Employer-specific numbers and plan documentation come from verified benefits materials distributed through workplace programs. These documents are maintained by plan administrators and updated as benefits change throughout the year.

Next Steps After Calling

After contacting CVS Caremark, several resources help manage your pharmacy benefits independently. The member portal at caremark.com provides access to prescription history, order status, prior authorization forms, and pharmacy locators. The CVS Caremark mobile app and CVS Specialty mobile app offer on-the-go management of prescriptions and refills.

For members managing conditions like heart-related medications, understanding how certain drugs interact with lifestyle factors can be important. Information about what beta blockers do and their effects may be relevant when discussing medication regimens with your healthcare provider.

Keeping your contact information updated in the member portal ensures you receive notifications about prescription refills, authorization status changes, and important benefit updates. Regular monitoring of your account helps prevent gaps in medication supply and ensures coverage remains active.

Frequently Asked Questions